How can I purchase spare parts?

We provide comprehensive spare parts support. You can directly contact our after-sales service department to inform us of the model or part number of the spare parts you need, and we will arrange them for you as soon as possible.

How do you handle product transportation?

We usually use sea freight, air freight, or land freight, depending on your location and needs. All products are packaged according to export standards to ensure safety during transportation.

Can the voltage and frequency of the product be customized?

Yes, we can provide customized services for different voltages (such as 110V, 220V, 380V) and frequencies (such as 60Hz) according to your local standards.

Do you provide installation services?

For overseas customers, we mainly provide detailed installation instructions and remote technical support. For some regions, we can also provide on-site installation services according to your needs (which may require additional fees).

How to choose the appropriate elevator for my device?

You can choose based on your lifting needs (weight, height), usage scenarios, material types, and other factors. If you are unsure, our sales team can provide you with professional consultation and advice.

What is the delivery time for the order?

The delivery time depends on the type, quantity, and customization requirements of the product. Normally, the delivery time for standard products is 5-7 days. Customized products may require longer production cycles.

What are your payment methods?

We accept multiple payment methods, including wire transfer (T/T), Alibaba Express payment, etc. For specific orders, we will negotiate the best payment method with you based on the situation.

Does your product have a warranty period?

Yes, we offer a one-year limited warranty for all products. Please refer to the product manual or consult the sales representative for specific terms.